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Support

Stuck? Most problems are fixed in three steps.

In an emergency, call 999. Classroom Sounds support is not an emergency service.

  1. Check the answers belowQuick fixes for signing in, notifications and accounts.
  2. Ask your site adminThe person at your school who manages Classroom Sounds can reset access and invite staff.
  3. Contact usStill stuck? Email or call us using the details below.

Signing in

I can’t sign in.
  1. Check you are using the email address your school registered.
  2. Ask your school’s site admin to check your account.
  3. Still stuck? Contact us.
I have a new phone and can’t complete two-step sign-in.
  1. Ask your school’s site admin to help.
  2. Or contact us. We will confirm who you are before resetting it.

Alerts and the app

I’m not getting notifications.
  1. Open your phone’s settings and check notifications are allowed for the app.
  2. If they are, contact us and we will look into it.
Does Holly record what is said in class?
  1. No. Holly measures how loud the room is, as a single number. It does not record, store or transmit audio.
  2. Read the detail in our privacy notice.
Why is our new Holly not showing a colour yet?
  1. A new Holly spends about seven school days learning what normal sounds like in its room.
  2. It shows green, amber or red once it has learned. Ask your site admin if it still has no colour after that.

Accounts and data

How do I get an account?

Your school’s site admin invites you. You can’t sign up yourself.

How do I remove my account or my data?

Ask your school’s site admin, or email us and we will act with your school.

Want to find out more?

Email hello@classroomsounds.com or call 01905 905415. Made by Classroom Sounds Ltd in Worcestershire, UK, for primary schools and trusts.

Classroom Sounds Ltd, Unit C Holy Oak Farm, Upton Snodsbury, Worcester, Worcestershire, WR7 4NH
Contact us